Send Emails & Text From Tickets

Click the link below for the document or video (A/V) on this topic…

A/V# 334

NOTE:  The texting capabilities discussed in this video refer to what is called SMTP texting.  This is where you use your email system to send text.  Sending a text with your email requires that you enter the text carrier "domain".  For example, to text to the phone# 704-555-1212 using your email, you would enter 7048952780@vtext.com, where the customer's carrier is Verizon.

We now support SMS texting, which only requires the phone#, using a 3rd party texting service called ZipWhip.  For more information on ZipWhip, search this help system, or go to www.zipwhip.com/pricing.  You can also call our Sales Team to discuss ZipWhip at 800-438-4487 X320.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.