Emergency Support

If you are unable to invoice your customers because of an issue with HITS BPOS, and it is outside of our normal Technical Support service hours of 8:30am EST to 4:30pm EST, you can log a call with our After-Hours Emergency Service at 757-875-9460.  The service in turn will reach out to the technician on call, who will call you back as soon as possible.

What is and is not considered an emergency support call...

Essentially the only "emergency" is if you are not able to invoice customers from at least one workstation.  If you are able to invoice customers from at least one workstation at a store, it is not considered an "emergency".  Please log a support call to the regular support# 800-422-2032 - Menu Option #2- Technical Support.  Your call will be prioritized and returned the next business day.

It is not considered an "emergency" if you are unable to age your A/R or print A/R statements.  Both of these operations can be performed in HITS BPOS on the next business day with processing as of the day you would normally perform the operation.  Log a call using the regular support# and leave the store day "open".

Also, if you call the After-Hours Emergency Service number for other than the invoice situation described above, you may be charged an after-hours support call fee.

We value your business, but in order to keep support rates low and help those clients with the most critical operation of point-of-sale invoicing, we can only provide emergency service based on the above parameters.

Thank you in advance for your understanding.